Satisfacción de usuarios hospitalizados en un hospital de Apurímac, Perú

Elsa Yudy Sihuin-Tapia; Oscar Elisban Gómez-Quispe; Vladimiro Ibáñez-Quispe

doi:10.17843/rpmesp.2015.322.1624

Authors

Elsa Yudy Sihuin-Tapia Hospital Subregional de Andahuaylas. Apurimac, Peru.
Oscar Elisban Gómez-Quispe Facultad de Medicina Veterinaria y Zootecnia. Universidad Nacional Micaela Bastidas. Apurimac, Peru.
Vladimiro Ibáñez-Quispe Facultad de Ingenieria Estadistica e Informatica. Universidad Nacional del Altiplano. Puno, Peru.

DOI:

https://doi.org/10.17843/rpmesp.2015.322.1624

Keywords:

Patient satisfaction, Quality of health care, Hospitals public

Abstract

In order to determine the satisfaction of hospitalized patients in the Sub-regional Hospital of Andahuaylas, 175 patients were surveyed using the Servqual multidimensional model. The estimate of variables associated with the satisfaction of the hospitalized patients was performed by using bivariate and multivariate logistic regression analysis. We found 25.0% satisfaction. Lower levels of satisfaction were associated with having a secondary level education (aOR: 0.05; 95% CI: 0.01 to 0.64) and with having been hospitalized in the surgery department (aOR 0.14, CI: 95%: 0.04 to 0.53). It was concluded that there was a low level of satisfaction with the quality of care received by hospitalized patients and this was associated with the level of education and type of hospital department.