Information technologies intended to solve contingencies in the Peruvian subsidized health system affiliation: “ReSUelve tu afiliación”

Authors

  • José Villegas-Ortega Intendencia de Investigación y Desarrollo, Superintendencia Nacional de Salud. Lima, Perú. Facultad de Ingeniería de Sistemas, Universidad Nacional Mayor de San Marcos. Lima, Perú Licenciado en Computación, magíster en Gestión de Tecnologías de Información.
  • César Loyola-Martínez Intendencia de Investigación y Desarrollo, Superintendencia Nacional de Salud. Lima, Perú. Ingeniero industrial, magíster en Ciencias Políticas y Gobierno.
  • Javier Santisteban-Romero Intendencia de Investigación y Desarrollo, Superintendencia Nacional de Salud. Lima, Perú. ingeniero de sistemas.
  • Mónica Manchego-Lombardi Intendencia de Investigación y Desarrollo, Superintendencia Nacional de Salud. Lima, Perú. ingeniero de sistemas.
  • Michelle Lozada-Urbano Intendencia de Investigación y Desarrollo, Superintendencia Nacional de Salud. Lima, Perú. Facultad de Ciencias de la Salud, Universidad Peruana de Ciencias Aplicadas. Lima, Perú. licenciada en Nutrición, magíster en Economía de la Salud y Políticas Sociales.

DOI:

https://doi.org/10.17843/rpmesp.2016.333.2316

Keywords:

Insurance, health, Health services accessibility, Information systems, Health services coverage, Peru

Abstract

The National Health Authority (SUSALUD) has developed an online platform, “ReSUelve tu afiliación”, with the intent to solve the problems with health service access experienced by Peruvian citizens who hold health insurance policies through institutions that manage health insurance funds (IAFAS). This platform virtually articulates the main IAFAS in Peru, which receives requests from any user requiring an update on his/her affiliation status to be resolved within 24 hours. Nearly 8 months after the implementation of this platform, more than 55 thousand applications have been resolved, thus ensuring timely access to health services under the corresponding user coverage form. As a result, this platform has helped to guarantee citizens’ rights to health service access in the face of infringement caused by delays in affiliation processing among the different IAFAS in Peru.

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Published

2016-08-04

Issue

Section

Special Section

How to Cite

1.
Villegas-Ortega J, Loyola-Martínez C, Santisteban-Romero J, Manchego-Lombardi M, Lozada-Urbano M. Information technologies intended to solve contingencies in the Peruvian subsidized health system affiliation: “ReSUelve tu afiliación”. Rev Peru Med Exp Salud Publica [Internet]. 2016 Aug. 4 [cited 2024 Jun. 23];33(3):561-6. Available from: https://rpmesp.ins.gob.pe/index.php/rpmesp/article/view/2316

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