Alternative mechanisms for conflict resolution in the context of health rights: the Peruvian experience from the Center for Reconciliation and Arbitration of the National Health Authority

Abstract

In Peru the right to health protection is constitutionally recognized. The right to access health services is legally mandated, as well as access to health information and the protection of rights such as informed consent. However, with the implementation of actions related to these rights and protections, there may be disagreements which need to be resolved. In this context, alternative mechanisms for conflict resolution (AMCR), such as mediation, reconciliation and arbitration, are valid and accessible strategies within the Peruvian Health System. Currently, the Center for Reconciliation and Arbitration (CECONAR) of the National Health Authority (SUSALUD) has the responsibility to lead the implementation of AMCR at the national level. In this article we provide a general overview of CECONAR, starting with its historical and legal foundations, and continuing to its present activities and finally we discuss and outline some future prospects.