External user satisfaction with healthcare at facilities of the Ministry of Health of Peru and its associated factors

Authors

  • Akram Hernández-Vásquez Universidad San Ignacio de Loyola, Vicerrectorado de Investigación, Centro de Excelencia en Investigaciones Económicas y Sociales, Lima, Perú. Médico cirujano, magíster en Gestión y Políticas Públicas http://orcid.org/0000-0003-1431-2526
  • Carlos Rojas-Roque CIDS, Centro de Investigación en Demografía y Salud. León, Nicaragua. Licenciado en Economía
  • Francisco Javier Prado-Galbarro Centro de Salud Poblacional, Instituto Nacional de Salud Pública. Cuernavaca, México. Licenciado en Estadística, doctor en Ciencias Médicas
  • Guido Bendezu-Quispe Universidad San Ignacio de Loyola, Vicerrectorado de Investigación, Unidad de Investigación para la Generación y Síntesis de Evidencias en Salud. Lima, Perú. Médico cirujano, magíster en Informática Biomédica en Salud Global con mención en Informática en Salud

DOI:

https://doi.org/10.17843/rpmesp.2019.364.4515

Keywords:

Surveys and Questionnaires, Patient Satisfaction, Health Services, Peru

Abstract

Objectives. To estimate satisfaction with the healthcare received at facilities of the Ministry of Health (MINSA) of Peru and determine its associated factors in Peruvian adults. Materials and Methods. Analytical cross-sectional study using data from the National Household Survey on Living Conditions and Poverty (ENAHO) 2018. Satisfaction with healthcare received was rated as very bad, bad, good, and very good. The characteristics of the study population were described using weighted frequencies and proportions. To determine the factors associated with satisfaction with the care received, a generalized ordinal logistic model was estimated. Results. The study included a total of 14,206 adults (expanded population: 7,684,602) who reported having been treated at a MINSA healthcare facility. At the national level, 74.3% of users reported satisfaction with the service received as "good or very good". Having a chronic illness, having a native mother tongue, or living in a population with agglomerations of more than 2000 people were associated with lower satisfaction with the care received. Living in the jungle area was associated with a report of greater satisfaction with the care. Conclusions. Three out of four external users rate the care received at MINSA facilities as good or very good. There are population subgroups with less satisfaction with the care received. Improving the satisfaction of these users would improve the quality of care at the facilities of MINSA, the largest health provider in Peru.

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Published

2019-12-03

Issue

Section

Original Article

How to Cite

1.
Hernández-Vásquez A, Rojas-Roque C, Prado-Galbarro FJ, Bendezu-Quispe G. External user satisfaction with healthcare at facilities of the Ministry of Health of Peru and its associated factors. Rev Peru Med Exp Salud Publica [Internet]. 2019 Dec. 3 [cited 2024 May 29];36(4):620-8. Available from: https://rpmesp.ins.gob.pe/index.php/rpmesp/article/view/4515

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